Privacy policy

Introduction

Welcome to resumebuilder.so ("we," "our," or "us"), a service operated by SoSo Resume EOOD. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website resumebuilder.so and related services (collectively, the "Service").

Please read this Privacy Policy carefully. By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

Contact Information

If you have questions about this Privacy Policy or our practices, please contact us at:

SoSo Resume EOOD
Ul. Prof. Velizar Velkov 4A
1618, Sofia, Bulgaria
Email: support@resumebuilder.so

Information We Collect

We collect several types of information from and about users of our Service:

Personal Information You Provide

When you register for an account, create or edit a resume, or communicate with us, we may collect personal information, including:

• Contact information (name, email address, phone number)
• Professional information (work history, education, skills, certifications)
• Demographic information (location, language preferences)
• Profile images and documents you upload
• Payment information (processed through our secure payment processors)
• Any other information you choose to include in your resume or profile

Information We Collect Automatically

When you visit, use, or navigate our Service, we may collect certain information automatically, including:

• Technical information about your device and internet connection (IP address, browser type, operating system)
• Usage details (pages visited, time spent on pages, click patterns)
• Cookies and similar tracking technologies (see our Cookie Policy section below)

How We Use Your Information

We use the information we collect for various purposes, including:

Providing and Improving Our Service

• To create and maintain your account
• To provide the resume building and related services you request
• To personalize your experience
• To improve our Service and develop new features
• To respond to your inquiries and provide customer support

Communication and Marketing

• To communicate with you about your account or the Service
• To send you updates, newsletters, and promotional content (you can opt out of marketing communications)
• To conduct surveys and collect feedback

Legal and Security Purposes

• To enforce our Terms of Service
• To protect the security and integrity of our Service
• To comply with legal obligations
• To prevent fraud and abuse

How We Share Your Information

We may share your personal information in the following circumstances:

Service Providers

We share information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as:

• Cloud storage providers
• Payment processors
• Email service providers
• Analytics services
• Customer service tools

These service providers are contractually obligated to use your information only as directed by us and in accordance with this Privacy Policy.

Business Transfers

If we are involved in a merger, acquisition, financing, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

Your Privacy Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access and Control

You can access, update, or delete your personal information at any time by:

• Logging into your account and updating your profile
• Contacting us at support@resumebuilder.so

Data Subject Rights

If you are in the European Economic Area (EEA), United Kingdom, or certain other jurisdictions, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate personal information
• Request deletion of your personal information
• Restrict or object to our processing of your personal information
• Request transfer of your personal information
• Withdraw consent where we rely on consent to process your information

To exercise these rights, please contact us using the information provided in the "Contact Information" section.

Do Not Track Signals

Some browsers have a "Do Not Track" feature that signals to websites that you visit that you do not want to have your online activity tracked. Our Service does not currently respond to "Do Not Track" signals.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your personal information, we will securely delete or anonymize it.

International Data Transfers

Your information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that differ from those in your country. We ensure appropriate safeguards are in place to protect your information when transferred internationally.

Cookie Policy

We use cookies and similar tracking technologies to collect information about your browsing activities and to remember your preferences. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Types of cookies we use:

• Essential cookies: Necessary for the operation of our Service
• Preference cookies: Enable us to remember your preferences
• Analytics cookies: Help us understand how visitors interact with our Service
• Marketing cookies: Used to track visitors across websites to display relevant advertisements

Children's Privacy

Our Service is not directed to individuals under the age of 16, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe we have collected information from your child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

Third-Party Links and Services

Our Service may contain links to third-party websites, services, or applications that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of these third parties.

California Privacy Rights

If you are a California resident, California law may provide you with additional rights regarding our use of your personal information. To learn more about your California privacy rights, please visit our California Privacy Notice (available upon request for California residents).

GDPR Compliance

If you are in the European Economic Area (EEA) or United Kingdom, we process your personal information in accordance with the General Data Protection Regulation (GDPR) and equivalent UK legislation. The legal bases we rely on for processing your information include:

• Contractual necessity: To provide you with our Service
• Legitimate interests: To operate and improve our business
• Consent: When you explicitly provide consent
• Legal obligation: To comply with applicable laws

Questions or Concerns

If you have any questions about this Privacy Policy or our data practices, please contact us using the information provided in the "Contact Information" section.

If you are in the EEA or UK and have concerns about our processing of your personal information that we are unable to resolve, you have the right to lodge a complaint with the data protection authority where you reside.